SHIPPING & DELIVERY
DELIVERY AREAS & FEES
Please refer to the map below for our delivery zones, distances and standard fees.
Jinja deliveries are available by special order. The delivery fee is confirmed according to your location and order requirements.
THURSDAY DELIVERIES TO ENTEBBE
Every Thursday, we offer scheduled deliveries at special rates:
- Entebbe: UGX 10,000
- UN Base: UGX 7,000
Deliveries to Entebbe on any other day carry a special delivery fee of UGX 40,000.
If checkout applies a different fee, please leave a note in the order comments section with your delivery location and preferred day. We’ll adjust your invoice accordingly.
HOW WE DELIVER
Most orders are delivered by electric boda, helping us reduce emissions while bringing your products to you efficiently.
We take appropriate measures to keep products hygienic and at suitable temperatures throughout delivery. Please refrigerate items requiring chilled storage as soon as they arrive, following the instructions on their labels.
DELIVERY TIMES
Orders placed before 6:00 PM are generally delivered the same day or the next business day, depending on your location, product availability and order volume.
Orders placed after 6:00 PM are processed on the next business day. Scheduled deliveries, including our Thursday Entebbe service, follow their designated delivery day.
ORDER CONFIRMATION & LIVE TRACKING
After placing your order, you’ll receive a confirmation message with your order details and expected delivery window.
Once your delivery is underway, use live tracking on our website to see your order’s location and follow its progress to your doorstep.
Freshness & Handling
Our products are handled carefully from the moment they leave us until they reach you. We take appropriate measures to keep orders hygienic and temperature-controlled throughout delivery.
Because our products are fresh and require refrigeration, we recommend placing them in the refrigerator as soon as they are received.
Damaged or Missing Items
If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery and, where applicable, send us a photo of the issue.
We will review it promptly and do our best to make things right.
CUSTOMER SUPPORT
For help with your order or delivery, message us on WhatsApp: +256 787 134 344 or use the live chat box on our website. We’ll be happy to assist.
